Our community is noticing a growing trend. A user’s ability to interact through the most convenient device interface, whether the interface is on a laptop computer, smartphone or tablet, in our view determines the success of a communications service. At BroadSoft, we are dedicated to ensuring our service provider customers take to market a ubiquitous user experience across the growing variety of communication devices. To deliver on this goal, BroadSoft’s newest product line, BroadTouch™, brings together the power of BroadWorks® and BroadCloud™ and places them in the hands of end-users.
BroadTouch provides easy-to-use interfaces to access unified communications (UC) services across a users’ preferred communications device. In addition to our newly enhanced call center agent and supervisor clients, BroadTouch also includes the Business Communicator. Leveraging a single interface over both mobile and desktop platforms, the Business Communicator brings together voice, video and instant messaging and presence for a superior user experience. At our annual users’ conference, BroadSoft Connections, we were excited to introduce the Business Communicator — you can see a quick demonstration from our show floor here: