Over the last two months, those of us at BroadSoft have been witness to a flurry of activity.  With our continued focus on end-user needs, BroadSoft announced the completion of two acquisitions and a number of new additions to our unified communications services designed to ensure our service provider customers remain at the forefront of hosted communications services offerings.

Our newest services include:

  • BroadWorks® BusinessLink - A fixed-mobile convergence (FMC) solution for SIP trunking that extends the features of a PBX to a mobile device, such as extension dialing, attendant console and call recording, without the need for a user to upgrade their handset or download a mobile client.
  • BroadCloud™ Instant Messaging & Presence - A federated service across BroadWorks-enabled service provider networks that allows users to chat individually and in groups. This service integrates a subscriber’s desk and mobile phone status, allowing users to know if their colleagues are on the phone, in a meeting or away.*
  • BroadWorks Meet-Me Audio Conferencing - A high-definition (HD), scalable and reliable conferencing application, that delivers a superior sound quality experience, supports hundreds of users on a single conference session and offers both reservation-less and scheduled conferencing capabilities.
  • BroadCloud Text Messaging - Enables users to send or receive text messages using a fixed-line, work or home number, through an easy-to-use application on iPhone, iPad and Android devices. Text messages sent from the application will appear as messages originating from a user’s work or home phone number; giving users a single number for both voice and text.** (North America only)
  • BroadCloud Web Collaboration - BroadCloud Web Collaboration offers service providers a cost-effective, feature-rich web collaboration service that tightly integrates with their UC capabilities, extending their brand value, increasing customer loyalty and reducing churn.  By leveraging web-based service management tools, service providers can efficiently provision and bill UC services.

We continue to extend our UC capabilities to ensure end-users can communicate using the service that best meets their situation, whether voice, text messaging or conferencing, keeping them connected from anywhere.

* Commercially available December 2011
** Commercially available November 2011

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